Everything you need to know about Travelora guided tours, game reserve safaris, pickups, and booking policies.
Travelora operates guided tours and safaris across South Africa’s premier destinations, including Kruger National Park, Welgevonden Game Reserve, Shambala Private Game Reserve, Marakele National Park, Pilanesberg National Park, Madikwe Game Reserve, Sun City, Drakensberg & Sani Pass, Cape Town Peninsula, Durban, and historical Johannesburg & Pretoria routes.
Yes. All standard Travelora guided tour packages explicitly include SANParks conservation fees, game reserve gate entry, and scheduled activity tickets, unless stated otherwise on custom self-drive or flexible packages.
Open Safari Vehicles (4x4 OSVs) offer 360-degree unobstructed viewing and photography elevated above bush level, ideal for full-day safari game drives. Closed air-conditioned vehicles (SUVs/Minibuses) are utilized for inter-provincial transfers and comfortable long-distance sight-seeing.
Yes. We specialize in tailored private tours for families, small groups, corporate retreats, and international travelers. Custom routes, pick-up locations, and extended night stays can be arranged via our travel consultants.
We offer complimentary door-to-door pickups from hotels, guest houses, and private residences across Cape Town, Gauteng (Johannesburg, Sandton, Midrand, Pretoria), as well as direct airport pickups at O.R. Tambo International (JNB) and Lanseria (HLA).
Yes. If your flight is delayed landing at O.R. Tambo or Cape Town International, our dispatch team tracks your live flight number and coordinates your driver or tour guide pickup time accordingly.
Each guest is allowed one standard soft-shell suitcase/duffel bag (up to 20kg) and one piece of hand luggage. Luggage trailers are attached for larger groups or extended multi-day safari expeditions.
Bookings can be made directly online or via a travel consultant quote. A deposit or full payment confirms your seats, after which an instant reservation voucher and detailed itinerary are issued via email and WhatsApp.
We accept all major credit and debit cards (Visa, Mastercard) processed securely via Yoco and PayFast, as well as instant EFT payments and registered travel agency STO voucher codes.
Yes. During checkout, specify the billing contact details separately from the lead traveler details so all pickup alerts, driver contacts, and itinerary updates go directly to the passengers.
Day tours can be canceled or rescheduled up to 48 hours prior to departure without penalty. Multi-day safaris and lodge packages are subject to specific accommodation provider cancellation rules, detailed during booking.
Safaris operate rain or shine. In cases of severe weather warnings or road closures rendering a route unsafe, we will reschedule your tour or offer alternative activity arrangements.
All Travelora tour guides are CATHSSETA-accredited, registered tourist guides holding valid Professional Driving Permits (PrDP), wilderness first aid certifications, and extensive local flora and fauna knowledge.
Yes. Every vehicle in the Travelora fleet carries comprehensive passenger liability insurance, operating permits, and undergoes strict scheduled safety inspections.
